Explaining WDRP Policy: Refunds

This is probably one of the more flexible rules, with no precise, specific guidelines. The "jist" of it is that dove release companies with WDRP membership will issue refunds to customers, if an "Act of God" or inclement weather has prevented the release. For some companies, this entails a full, complete refund. For others, the amount of the refund is based upon circumstancial evidence, such as how much work was already completed prior to the event, what the contract entails, and possibly exclusions, such as refunds, less reasonable administrative fees.

Usually, if a dove release professional feels pretty certain that a dove release will not be possible, due to a strong weather storm system, they will call the client or the contact to let them know they will most certainly not be able to perform the release. Occasionally, a client still requests the dove release company come to the event, nonetheless, "just in case." This is understandable -- it is the client's big day, and she has most often been dreaming of her dove release for months. Most companies will be perfectly willing to bring the birds to the event. However, this will most often mean that there will be no refund to the client if weather prevents the birds from being released.

A white dove release company's desire is to be able to perform a beautiful release for a client. We will do everything we can to make that happen, and to make it as amazing as we can for our customers. Unfortunately, we cannot fulfill our obligations to the extent of the US Postal Service: Come rain, snow, or sleet, we must protect our birds and "wet wings can't fly."